THE BEST CUSTOMER SERVICE I RECEIVED IN MY LIFE

From: Andrew Chaplowitz
http://andrewchaplowitz.brandyourself.com
To: Fat Cat Executives at Family Dollar


correction: on my last correspondence, I had the wrong employee. it was not Hilary, it was Jessica.

Would I ever expect, of all places, to go into a DOLLAR STORE in a depressed area, and receive what was the best customer service I ever received in my life?

Right out of superior customer service

For a whopping $9.50 purchase, this young woman was incredibly on point. She did the following:

1. she let me know where I could purchase a item they did not have.

2. I had an especially long item that would not fit in a bag, so she put it in a garbage liner.

3. She knew where every item in the store was, every isle and location.

4. She was uncommonly respectful, receptive to my questions, made eye contact, totally absorbed.

5. She made me feel welcome when I entered the store.

The thing that is truly remarkable is I'm sure this is not part of the training, so she did all these things by initiative. A rare gift indeeed.

This was an experience I would expect in a Nordstrom, or a New York City Spa , nevertheless a dollar store.

I go thru life, seeing so much bad, saggin drawers, bad manners, no regard for decency, which makes the truly outstanding, like Jessica, stand out.

I hope you will honor and recognize this exceptional employee's talents and gifts before some other employer snatchs her away.